Are you saying that you registered, logged off and then could not get back in to play them?
From your second email it was not very clear that you were saying you paid for the satellites (before logging off) and then could not get in to play them. I was confused what you meant by "I'm down $300", I figured you were just stuck on the site and were not able to play into the events you wanted to.
If you did preregister and then get locked out, you might be able to get the money back, but probably need to be a little clearer about why you expect "refund/compensation".
BTW, I find it better to never ask two questions in emails to support. They almost always answer the first and then ignore anything after that.
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