Did they not tell you to wager $457 more in response to that question?
As for the 250 raked hands you need to play for ME to get paid for you - they aren't going to track that for you. You'll have to do it yourself. Make an estimate, or make a tick mark on a piece of paper 250 times if you really have to.
I don't see why this is so difficult and involves numberous phone calls, emails, and forum posts. Just go play a few hundred hands and you'll be fine...