I have had pretty good response - I've been emailing with creditcard@intertops rather than support@, so I don't know if that makes a difference. I'm sure they have to be quicker to respond to "where did my money go???" than "where did my bonus go???"!
It's cleared up now - somehow my actual deposit went into the casino, which I must have done, but the bonus went into poker. They moved my money from casino to poker and now I can buy chips with it.
I'm suspicious about this whole bonus thing too. It seems odd that we got 10% immediately. I don't see any way to see "pending bonuses" or anything like that.
On the upside, I've played over 200 hands, 120 of them raked, and I'm at about 3.6 BB/100 for those hands. I can always find at least one, sometimes two, $1/$2 Limit tables; and although the players are tighter than at Party I've found a half-dozen online ATMs already. PokerTracker and PokerAce HUD are working great, although I wish PAHUD had built-in support for the mini table view. I guess I'll have to fiddle with that.
Oh, and my Mom and Dad sent me a cheque for my birthday that just about covers my deposit. :-)
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