Last email, BS.
Dear Mr we don't want your business anymore,
Thank you for your e-mail.
As stated in previous e-mails to yourself we have investigated your query in full and can confirm that the hand number does not correspond to a hand played on the William Hill software itself.
We have checked all your logs and just not the table Honkeytonk and can confirm you was reconnected to the same table which you was playing previous, we also, as a gesture of goodwill credited the lost funds back to your account. As it was not a William Hill system problem we would not normally credit the funds however we did on this occasion for you.
We can assure you that the query has been thoroughly investigated and we have exhausted all our options with this query and are happy with the resolution we have reached.
If you are not happy with our decision then the next step would be for you to submit your query to IBAS (Independent Betting Arbitration Service) The I.B.A.S website and full contact details can be found at
With regards,
Tom
William Hill
Internet Customer Services
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