With their public image being beaten and bruised, I think they missed a good PR op here. People are likely to accept the whole glitch sitch, but I want to see an indignant and cocky PH come out, all offended at being shipped the pot.
Something like... "This is ridiculous. Do you know how good I am? I don't need some computer glitch to break these donkeys. These players are so bad anyways, it is like they are trying to give their money away to me. The whole situation is insulting to me. I mean, I am the best Hold'em player in the world, and I am going make sure this gets sorted out so that they can back to losing their money to me straight up."
Yeah, If I was an UB/AP player, that would make me feel more confident in the diligence of the site.