This just happened to me again. I e-mailed them after I had my money returned after the first withdraw to make sure this was a one time thing and wouldn't be an issue before I made the same cash out, they said everything was in order and assured me it would be okay. Today I received another e-mail saying the exact same thing but awarding me $50 instead of $25 for my patience. I don't want an apology I just want my god damned money.