Poor Support

[jimmym]

I am really annoyed over over the support PS gave in last nights tourny, the tourny IMHO was spoiled with the actions from a few players who either by error or through ignorance illegally entered.

It was nice too see honest players sit out after they were asked but PS were repeatadly told what was happening and refused to do anything.

Hello,

Thank you for your email.

That is not possible. Our Staff tournament require a password to register
just as any other private tournament. It is the responsibility of the
tournament host to give the password to only the intended players and if
somehow the password leaks out to uninvited players, then there is nothing
we can do if they register.

If you have further inquiries, please do not hesitate to contact us as we
will gladly assist you 24/7.

Regards,

William
PokerStars Support Team

This is what I recieved after pointing out that I like watching ther tournys and what would they do if there tourny was entered into in the same way as ours.

I know that PS support have the means to enter any table and boot out any player and divide the chips out amongst the remaining players.

OK ,, its not a big deal some may say, but to me it is. Its not the $ that matter. But its the fun and bragging rights that many forum members deserve when playing in a private tourny.

I have been a member now for a year and allthough not active I always visit and read the threads and I do learn and enjoy the banter between members.

I have no other online accounts other than PS and Ladbrokes and and have always rated PS as No1, but I am really dissapointed with there attitude last night and can only sat WELL DONE to all the members who stuck with TP and unlike me kept there cool.

I am going now to read how the tourny finished but felt I had to write this, I know PS support were watching our tables last night as One told me he was when he was called to a tourny table I was playing at last night and I hope One of them read this and understand that they could of done something and note just sent a bog standard "its not our fault" reply.