Pacific Poker Management Sucks

[sjay2k]

Dear Scott,

This is Russell M. from the Operations Department at Cassava (Gibraltar) Ltd.
Cassava (Gibraltar) Ltd operates "Pacific Poker".

I am contacting you in regards to your Pacific Poker account with username
"ScottyJ5".

Our bonus point's scheme in Pacific Poker is a great benefit that
we are happy to present to our members. This scheme is not targeted
towards expert poker players but rather to help the average player
overcome losing streaks.

Please notice that our Bonus Policy states that we reserve the right
at our sole discretion, to deny any bonus or promotion, or rescind
any policy in respect of that user, either temporarily or permanently.
Since you are a very successful poker player (as can be seen from
your total winnings), we have decided to stop bonus points from
being added to your account.

The current bonus points that you have in your account, can be
converted to money and placed into your bankroll until the 25th
of April 2006. From this date onwards, although your points
will keep accumulating, you will not be able to convert them.

Please note that this by no means will hurt any of your other
privileges as a successful player on our site - we congratulate
you on all your winnings and we hope to see you continue to prosper
in our poker community.


Regards,

Russell M.


I replied that I'd lost about $2000 in the past week (true) and asked for my bonus points to be re-instated or I'd leave the site. They replied...

Dear Scott,

I am Sally C from the Operations Department at Cassava Enterprises
Gibraltar Ltd., and I am writing in response to your email.

I can understand that you will be disappointed with our decision to
revoke the privileges concerning your bonus points. Please understand
that this decision has been made by our Managers, and is a business
decision that will not be rescinded. The amounts involved do pale in
comparison to the amount that you have profited from our site. For every
ten dollars that you wager, you receive one bonus point. One hundred
bonus points can be converted back to one dollar. Therefore one point
equates to one cent. For every dollar that you wager on our tables, a
tenth of one cent of this dollar could be converted to real money.

We offer this bonus conversion facility as a helper for our less
successful players. It is a psychological safety net, whereby if they
lose a dollar they are not losing everything, and can convert these
points back to bankroll funds. However it is not the case that you need
this extra incentive to continue with our site, and so we have decided
to remove this privilege from your account.

We do acknowledge that you are a very active member on our site and hope
that you can choose to remain so under these new conditions. Please note
that as we consider the matter closed further correspondence regarding
this issue will not be entered into.

Kind Regards,

Sally C


LOL, so harsh.