Avoid Willam Hill and crypto (not that any plays there anymore anyway)

[nutbag]

A while ago, I played this hand on william hill:
Game #1166379354: Hold'em FL (€2/€4) - 2005/12/24 - 02:59:51 (UK)

Table "Honey" Seat 2 is the button.
Seat 1: ginagee (€101.07 in chips)
Seat 2: caley bob (€63.65 in chips)
Seat 3: Polarnut (€208.25 in chips)
Seat 4: Russki sits out
Seat 5: candiru (€132.27 in chips)
Seat 6: chambo1 (€111.90 in chips)
Polarnut: posts small blind €1
candiru: posts big blind €2
----- HOLE CARDS -----
dealt to Polarnut [Ts Jc]
chambo1: calls €2
ginagee: calls €2
caley bob: calls €2
Polarnut: calls €1
candiru: checks
----- FLOP ----- [Kd Js 4s]
Polarnut: bets €2
candiru: folds
chambo1: raises €4
ginagee: calls €4
caley bob: calls €4
Polarnut: calls €2
----- TURN ----- [Kd Js 4s][Jh]
Polarnut: checks
chambo1: bets €4
ginagee: calls €4
caley bob: calls €4
Polarnut: raises €8
chambo1: calls €4
ginagee: calls €4
caley bob: folds
----- RIVER ----- [Kd Js 4s Jh][9d]
Polarnut: bets €4
chambo1: folds
ginagee: calls €4
----- SHOW DOWN -----
Polarnut: shows [Ts Jc] (Three of a kind, Jacks, King high)
Most likely I won this hand, becase a) my turn raise was not reraised, and b) gingae would have likely raised with anything that beats me.

When I reconnected, I'm at a new table with different players, but with .25c less:
Seat 2: lambsie (€110.44 in chips)
Seat 3: Polarnut (€208 in chips)
Seat 4: Hakkan (€84.75 in chips)
Seat 5: Persons (€148.25 in chips)
Seat 6: Kingsup (€112.50 in chips)


But I don't know if that happened or not, because I disconnected right after I showed my hand.

I emailed willhill to find out what happened, and here's the responses that I've got

Rep:
If you are disconnected due to a William Hill fault then we will refund any missing or lost funds. However, if the disconnection is not caused by a William Hill fault then we are not able to offer any refunds.

We hope that this answers your query.

With regards,

Barnaby

Me:
Hello, thank you for the response. However, i also asked for the outcome
>of this hand (#1166379354)Â Since I was disconnected during the showdown,
>the hand seemingly should have had an outcome. If you feel that this
>disconnect was my problem, please at least post the results and who won
>that hand, as when I was reconnected it wasn't evidently clear. Thank you.

REP:
We have reviewed our poker logs which show no hand with the number 1166379354. Your logs show that you were involved in hands 1166379324, 1166379334 and 1166379344, then the next hand you played was 1166417934.

Hands numbers run in ascending order, so hand 1166379354, should appear on your records between 1166379344 and 1166417934, but it does not. We believe, however, that there is a fault with the logs we have attempted to retrieve because your balance went from 208.25 at the end of hand 1166379344 and 208.00 at the beginning of hand 1166417934. Because we have been unable to trace the logs, we have credited your account with the shortfall of 0.25 ($0.30).


Me: Paraphrase
That answer is not good enough, where did this money go?

Rep: paraphrase
Please wait longer, we are investigating

Me(1 and 1/2 months later):
I still have no answer, please credit my account with the pot if no answer is evident:

Rep:
"We have had a report back from the software vendor for the poker that states that the hand number you listed does not exist in the logs for Real money tables and they have suggested that the game you have play could have been in the Play for Fun tables."

Veterans here know that none of my posts here have been flames or b.s., so for anybody who plays a significant amount of money, I'd stay away from crypto. I'll post the final results of this arguement if anybody seems interested in this.