Problems at Empire Poker? Links inside.

[badblood44]

Without sounding like a prick, I don't think your threats to Party will have any weight. Only because they have 60,000 other people playing there. They don't have to cater to anyone's needs.

[PShabi]

Bullshit.

I already got comped $50 two different times at Party two different times for complaining.

One was when all of those January bonuses were coming out and I couldn't get any of them to work. I didn't even threaten to pull the account and they comped me.

Then, when Kkirk made the illegal transfer to me and his funds were frozen, I threatened to close my account and they comped me there.

They want to keep people happy.

[Talking Poker]

Yes, they want to keep people happy, but they are also closing accounts (this is certainly not making people happy). I agree with BB. They aren't going to care about a guy who plays 20 hands a day... At an average rake of $1 per hand and 10 players, that's $2 a day out of their pockets (max). I think they'll be ok.

Geoff would have to play for 50 days for them to just break even on a single $100 bonus they give him at Empire.

[PShabi]

you're right

[GeoffM]

I disagree.

I said at least 20 raked hands a day. That would normally bubble to over 400 on the weekends, and if I'm not chasing a bonus, I will always play at their site solely.

With that being said, I was also comped by them before. Now it was only $12, but by all means they could have just given me $3 (remember that post). Seems like peanuts, but they DO indeed want to keep their players happy.

When I was comped at the time, they also looked into my bonus status and this is when I was still clearing the April reload at the time. Stacked on top of that was the COMPBONUS which I never should have gotten. They could have easily removed that bonus from my account but instead said nothing about it.

As well, me playing so much on their site, they obviously know I have many other friends playing on that site that would just as quickly pull their money if I was screwed.

Believe me, I use to work in customer service and customers always seem to think this is the case, but they will value 1 customer just the same, and would not want to lose any future business I may bring to their site.

Edited to add: They know the online poker sites are popping up daily, and they have tons of competition. Would they want to lose a player that plays a high volume of hands simply because I am making a couple of bucks from their sister site? I guarantee that answer would be NO.

[2Tone]

At first I wasn’t very concerned with this, assuming they were weeding out dual account holders and the like. But the 2+2 posts grew and grew, and it has become apparent they closed large number (I wonder what the scale really is – hundreds? thousands?) of accounts of players who simply took advantage of every possible bonus, which is exactly what I do at Party. And that sounds pretty ominous.

If certain promotions cost your money than you make, don’t run ‘em anymore. If you want to run bonuses for some players and not others, make them account specific. That’s fine too. But to close the accounts of loyal customers who have done nothing but take you up on offers that you emailed them in the first place is unfair.

[ChipFish]

I do believe this may be incorrect.
I don't think they have done anything of the sort.

[badblood44]

Well, I wouldn't exactly use the term "loyal", but I was an affiliate for them with a big banner add on my web page.

I still think this is bad business and short term thinking.

It's similar to preventing anybody who's used coupons or rebates from buying retail items.