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  #1  
Old 11-12-06, 01:07 AM
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JDMcNugent7 JDMcNugent7 is offline
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wowowow.
Stars is trying to save me from myself apparently.

At a 3/6 table I was talking with Tdomeski when we were playing HU.
I go "I just lost 5k at 25/50"
he said "sucks, do u have the roll for that?"
I said "No, just a gambling problem lol"
- some railbird sent the chat to support and they closed it and sent me an email saying...

Our policy regarding gambling problem admissions is very strict. We do not
wish to cause anyone any problems.

I am sorry for any inconvenience this has caused, but saying you have a gambling problem is a
lot like saying "I have a bomb" when boarding an airplane, and we must take
all instances very seriously.

My e-mail back:
While my taking shots at 25/50 could be considered a gambling problem, because I do not have an edge there, thus I am gambling instead of expecting gains in the long-run, I don't think thats enough reason to close my enitre account. Please look at my records and you will see I am definitely a winner on your site and just need to stay away from the higher limit tables.

Then they sent this:

Thank you for your email.

We offer our games to have fun and maybe make money for players -
it is not our intention to destroy anyone's life, and letting a person with
a gambling problem gamble is exactly that.

Given your explanation (and your status as a lifetime winner on our site),
I do believe that you were probably just joking and do not really have a
gambling problem. I have reopened your account, but please do not joke
about this matter again in the future.

Best of luck and enjoy the games.

Regards,

Jacob

Stars support is so fast, while I don't like how they just closed my account based on one word I said jokingly, they got it up and going again pretty quick.
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  #2  
Old 11-12-06, 01:18 AM
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Wow. Though I wouldn't exactly compare it to, say, yelling "Bomb" on an airplane (THAT's a federal offense), it does show that at least it seems to give a shit about the welfare of its players. If you were at a casino blowing all that cash, they'd just offer you more free beer, and maybe comp you a room on the hunch that you'd be back the next day, losing some more.
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  #3  
Old 11-12-06, 02:22 AM
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That is fascinating... I really can't believe they did that. In the end though, I think it's a good thing.

Anyway, good luck with fresh start new plan #72, or whatever it is.
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  #4  
Old 11-12-06, 02:34 AM
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wow, thats...interesting.

Its damn good to see they care, but not so good they didnt check with you first or email to tell you this
  #5  
Old 11-12-06, 02:57 AM
Boobie Lover Boobie Lover is offline
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if its that big of a deal, why can't you just e-mail stars and ask them to block you off from the high limits?
  #6  
Old 11-12-06, 05:05 AM
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they wont.
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  #7  
Old 11-12-06, 08:34 AM
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That's crazy. I guess it's sorta good.

Of course, it kinda makes you wonder what would happen if, in the chat, you DID write that you had a bomb on an airplane...
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